People

Niel identified an opportunity in the growing commercial property market to launch a property maintenance business after starting his career as an electrician. He had his sights set on growth and built High Access into the go-to, at-height property maintenance partner in the North West.

In 2016, the company expanded nationally and received investment from BGF. Niel’s achievements were recognised by North West Business Insider when he was included in the 42 under 42. In 2018, Niel led High Access through BGF’s inaugural merger when the business joined forces with NWC to become NSS Group.

As the group commercial director, Eugene always has his sights set firmly on delivering an outstanding service to clients. Having held numerous senior positions across the industry he is armed with a thorough, considered and effective approach to leading the sales function. Joining NWC in 2013, his previous held positions include, sales and marketing director at
 LPM Cleaning and Support Services, managing director at InterCity Group and commercial director at XTML Ltd.

Adam returned to the High Access senior management team in 2017 to oversee the integration of AA Access. His return to the firm followed 14 months based at Acescott Specialist Services as head of operations. Prior to this, Adam worked at High Access for more than 13 years as a contracts manager. AA Access has built an unrivalled reputation within the TV, film and sports industries for hiring access vehicles. Adam continues to develop the Hire division within NSS Group.

Malcolm is an experienced, resourceful and highly motivated business leader with 20 years facilities management experience after graduating from university with a BA (Hons) degree in Philosophy, Politics and Economics. Previously employed by Bruntwood for ten years, Malcolm was responsible for the management of a mixed commercial portfolio of over 2.6m sqft.

Today, Malcolm brings a depth of sector understanding and expertise to align with business objectives and successfully provide strategic direction and leadership to other managers across the group. He sets the highest of standards in facilities management best practice and takes a robust approach to financial management, corporate governance and health and safety compliance.

Customer focused and people driven, Malcolm is highly organised with excellent attention to detail and a total commitment to quality. As a driving force behind the recent Investors in People Gold accreditation, Malcolm led the Cleaning division to improve customer satisfaction and retention leading to £7.5m+ net sales growth over three years post-merger.

Phil joined High Access while studying at Leeds Metropolitan University as part of the business’ first graduate scheme. Phil has quickly progressed over the past decade and knows the business and his its clients inside-out. While helping drive UK expansion and spearheading the opening of a Slough depot, Phil manages the company’s day-to-day operations with a focus on health & safety and delivering for clients.

Delivering national cleaning services to a range of blue chip organisations, Mark set up the specialist division in 2014 and has grown the team he heads up. Now working with the UK’s top facilities management providers, he started his career in 1997 as a window cleaner, quite literally learning the ropes. Mark has vast experience in mobilising multi-site contracts on a national basis within the retail, commercial and petrochemical sectors. A motivated leader, Mark believes in empowering his team to achieve their full potential.

With 18 years’ experience in the industry, Tom started his window cleaning career in 2001 working in Canary Wharf. Tom previously led the commercial window cleaning team in the south before being promoted to delivering the same role across NSS Group’s national reach.Tom’s dedication and passion ensures NSS Group is the market leader for commercial window cleaning in the UK. His role is centred around developing relationships with commercial and corporate customers, ensuring that business exceeds expectations in terms of service and safety.

Having been part of the business for a decade, Darryl has been a key player in building an excellent reputation within the retail sector. Darryl was promoted from retail operations director to national retail director in 2016. NSS Group’s retail clients read like a who’s who of the high street. It’s Darryl’s role to continue to nurture these relationships providing the best service in the industry.

Since joining the sales team in 2015, Lynsey has built a track record for taking the time to understand clients and the challenges they face on their commercial property estates. Lynsey works with clients across the retail, facilities management, corporate and public sector to help them benefit from the full range of NSS services.

Daniel joined the HR function to help support recruitment during a period of fast growth. A highly motivated HR and Recruitment professional with seven years’ experience gained from sectors such as finance, telecoms, renewables and FMCG, Daniel has a proven track record of managing recruitment and employee relations activities across multiple sites.

With 12 years’ experience, Amanda has helped to build the HR function across the group. With a focus on developing and maintaining the best culture in the industry, the business invests in the training and development of the team – at every level.